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The director of a community-based mental health agency receives a phone call from a school where one of the staff is providing services to a client. The teacher who is calling reports that the staff person is talented but is not open to feedback and does not tailor her interventions with the client according to the client’s behavior on a specific day. She is also frequently late. This has created conflict between the teacher and the staff person.
Write a screenplay for the scenario, creating dialogue to examine this particular case and determining whether services are being provided appropriately. The play should follow the dialogue as the director gathers information from the teacher, the staff person, the family, and anyone else involved in the case.
Create a list of 7 to 10 questions to help guide your information-gathering process, covering three basic components of quality assurance:
Explain the reasoning behind your chosen questions.
Describe how the information gathered from your questions can help monitor and prevent future fraud and misappropriation of services.
During the investigation, the teacher reveals to you that the client had just been treated for a communicable disease.
Identify how security was breached in this scenario, and explain the effects on confidentiality and services. In this circumstance, how would you repair the relationship with the client and prevent it from happening again? What ethical guidelines can be used to determine a procedure for staff to follow in the future?
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