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Sample process documents are available at many manufacturers’ sites. Here are two samples from Hewlett-Packard:
You work on a desktop support team supporting end-users via telephone. You receive a call and the end-user describes the problem. The problem is as follows:
The computer is getting excessively hot and frequently shuts down unexpectedly. There is also a strange noise coming from the back of the computer case.
Create a process document the desktop support team members can use to determine whether the issue is related to the power supply and resolve the issue.
Include the following in your document:
Create your document using Microsoft® Word. You may augment your written guidance with flowcharts or illustrations created in Microsoft® PowerPoint®, Visio®, or another software application approved by your Instructor.
Submit the document to the Assignment Files tab.