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You work as an IT Hardware Technologist. Your supervisor asks you to help several new help desk agents by reviewing the OSI model and how to use it in troubleshooting network performance issues.
Prepare material which:
Document your material as a detailed diagram or flowchart. Include callouts or notes for descriptions and examples.
Include at least two resources, external to the content of your textbooks and other course materials.
Submit your assignment to the Assignment Files tab.