Entire Course Link
Resource: Scheduling and Office Logistics Worksheet and the Scheduling Matrix and Physician Schedule Spreadsheet
Complete Parts A, B, and C of the Scheduling and Logistics Worksheet.
Click the Assignment Files tab to submit your assignment.
Part A: Match the appropriate scheduling term to its definition.
|1.||_____ Wave Booking||A.||Booking together a number of patients who have specific needs at the same time of the day.|
|2.||_____ Modified Wave Booking||B.||Also referred to as tidal wave scheduling; patients come in intermittently and are seen in the order they arrive.|
|3.||_____ Double Booking||C.||Two patients are scheduled at the same time.|
|D.||A grid with time slots blocked out when physicians are unavailable.|
|5.||_____ Open Booking||E.||Patients are scheduled at the same time each hour to create short-term flexibility each hour.|
|6.||_____ Cluster Booking||F.||Patients are scheduled for specific time intervals that are dependent on type of visit.|
|7||_____ Matrix||G.||Scheduling two patients at one interval and one the next interval. Pattern is continued throughout the day.|
|8.||_____ Template||H.||A document with a preset format used as a starting point so it does not have to be recreated each time.|
Part B: Open and review the Scheduling Matrix and Physician Schedule Microsoft® Excel® spreadsheet. You will find the Scheduling Matrix located in the first sheet and the Physician Schedule located in the second sheet.
Answer the following questions:
Dr. Johnson’s first patient for the day is Mary Chambers for a diabetes appointment. Is this scheduled according to the spreadsheet provided? If not, please explain the problem.
Mrs. Jones wants to schedule an ADHD appointment with Dr. Day. Is there an appointment available, or would you need to look at another day for this type of visit?
A patient calls with an upper respiratory infection and wants to see Dr. Carroll. What times are available?
You are reviewing the schedule and notice that Dr. Day has a nutritional consult scheduled for 11:40 a.m. You want to ensure the patient is seen by a doctor for this service. Is there a doctor who sees nutritional consults? Is there a time available for this day?
A new patient calls and wants to see Dr. Carroll. Is there an appointment available for a new patient on this day with Dr. Carroll?
Conner Brand is scheduled at 10:40 a.m. for a hypertension check. Is this scheduled appropriately? Why or why not?
A patient calls and wants to schedule a meet and greet with any one of the providers on this day. Is there an appointment available? Why or why not?
A patient wants to schedule a well check with Dr. Day on this day. Is there an appointment available? Why or why not?
Dr. Smith’s patient calls complaining of abdominal pain. What do you do?
Allen Hart is scheduled to see Dr. Carroll for an ADHD visit. Is this scheduled appropriately? Why or why not?
Part C: Match the appropriate office logistics term (regarding mail) to its definition.
|1.||_____ Insured Mail||A.||First-class mail that also gives the mail added protection by offering insurance, tracking, and return receipt options.|
|2.||_____ Certified Mail||B.||A list of items in a package.|
|3.||_____ Standard Mail||C.||Sealed or unsealed, typed or handwritten material, including letters, postcards, and business reply.|
|4.||_____ Priority Mail||D.||FedEx, United Parcel Service|
|5.||_____ First-Class Mail||E.||Mail of all classes protected by registering and requesting evidence of delivery.|
|6.||_____ Registered Mail||F.||Mail that has insurance coverage against loss or damage.|
|7||_____ Packing Slip||G.||First-class mail weighing more than 13 ounces.|
|8.||_____ Private Carrier||H.||Mail that includes advertising, promotional directory, editorial material, or any combination of material.|