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Complete the Tools and Decision Making for Ongoing Performance Management Scenario worksheet.
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Tools and Decision-Making for Ongoing Performance Management Scenario Worksheet
Select one scenario that is most applicable to your chosen organization from the Week Three assignment and complete the worksheet.
Part 1: Choose a Scenario
o Have our customer satisfaction scores improved over the past 2 years since we implemented the rapid response teams?
o Are there any observable patterns or trends upward or downward? Are there any high or low points?
Which tools would you use to answer these questions?
Part 2: Complete the following sections.
Support your answers with a minimum of 6 sources, 4 from the University Library and 2 from either the course textbooks or this week’s Electronic Reserve Readings. Prepare a list of all resources used in your research in the References section.
Information (Answer the following questions in 25 to 50 words each.)
Complete the following table. (Complete rows with 25 to 50 words each.)
|Tool||What Kind of Information Will Each Tool Provide?||Under What Conditions is This Tool Most Applicable?|
|Failure modes and effects analysis (FMEA)|
|Cause and effect diagram|
|How do you determine which tool is most appropriate?|
|What are the most appropriate tools for responding to this scenario?|
Response (Your answer should be 50 to 100 words.)
How will you respond to the scenario? Explain your reasoning.
Collaboration (Answer the following questions in 50 to 100 words each.)