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Chose one of the following cases from your textbook/readings for this week:
1) Case Analysis Training for Customer Service Specialists (Chapter 6)
Case Questions: You are assigned the challenge of designing the training program for the temporary CSS employees,
who must complete training before they become permanent CSS employees.
2) Case Science and Technologin, Inc. (Chapter 7)
Case Question: Develop a business solution for STI that addresses all of the challenges they face. Indicate any
assumptions you are making that are not directly addressed by the case.
Review the case study and respond to the questions listed above. I encourage you to use outside research in support of your responses besides the information shared in the textbook/readings.
For maximum points for the chapter assignment must meet the qualifications
Things to Avoid in the composition process
Click on the Assignment Files tab to submit your case study.