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There are 50 multiple choice questions worth 2 points each.
1.When evaluating training, the major type of evaluation to consider is
4.Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
5.What provides a way to understand the investments that training produces and provides information needed to improve training?
6.All of the following examples of the lack of management support with respect to obstacles in the work environment that inhibit transfer EXCEPT:
7.______ refers to the collection of information—including what, when, how, and from whom—that will be used to determine the effectiveness of the training program.
8.An organizational analysis involves determining the appropriateness of training, based on all of the following parameters, EXCEPT:
9.Which of the following is NOT a goal of needs assessment?
16.If the goal is to train interpersonal skills, _____ is the favored method.
23.The best reason for offering training is:
24.Effective orientation programs include _______ of the new employee.
25.Avoiding jokes, stories, and props that might create a hostile learning environment falls under which one of the following?
26.The link between diversity and an organization’s performance is both direct and indirect.
27.The best coaches are emphatic, supportive, practical, and self-confident, who appear to know all the answers, and tell others what to do in a supportive manner.
28.In this variation of the lecture method, two or more speakers present information and ask questions.
29.Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are from the inter-related departments.
30._____ can be used as a dress rehearsal to show the program to managers, trainees, and customers.
31.The major advantage of apprenticeship programs is that learners can _____ while they learn.
32.Research suggests that company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
33.In case, studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions, and suggesting what might have been done differently.
34.This is a favorable training method among managers and organizations compared to others; it needs less investment in time, money (materials and trainer’s salary), or instructional design.
35.The difference between mentoring and coaching is
36.Human resources development (or employee development) should be involved in strategic planning by
A)helping shape strategy.
B)influencing the HR strategy.
C)developing its own strategy in line with the strategic plan.
D)None of the above
E)all of the above
37.A decentralized training department results in
A)less training costs.
B)more relevant training.
C)more control over training content.
D)less likelihood of the transfer of training.
38.Which of the following statements is true.
A) all the information (exercises, etc.) to be used in training should be in the trainees’ training manual, and handed to trainees at the start of training
B) a training room should have large windows so as to let in lots of natural light.
C) the best seating arrangement for effective training is the U shape
D) Off site training is useful when trainees tend to have a lot of stress associated with going to work.
39.An ice breaker is
B)only of value if training is going to last more than one day.
C)something you do only when trainees do not already know each other; it breaks the ice.
D)the most junior trainer who is in charge of refreshments.
40.What is the least expensive and best alternative if you only have a few employees to be trained?
A)Hiring a consultant
B)Purchasing a pre‑packaged program
C)Implementing and designing your own training program
D)Sending trainees to outside seminars
E)Waiting until you have enough employees who require training, then hiring a consultant
41.According to the text, _____ provides the opportunity for learning and _____ is a result of the learning.
E)none of the above
42.A training needs analysis is conducted when
A)a setback event occurs.
B)a triggering event occurs.
C)a decision to provide sexual harassment training is made.
D)a deficiency is determined to be a motivational deficiency.
43.When a(n) _____ analysis is conducted for strategic planning, it is a major undertaking. The _____ and relevant strategies that have been identified in the strategic plan are an indication of where the firm wishes to be.
C)performance; person analysis
44.Organizational analysis should focus on
A)mission and capital resources.
C) human resources and organizational environment.
D) both A & C.
E) all of the above.
45. The identification and development of employees who are perceived to be of high potential is called
46. You cannot have a _______ measure unless the measure is _______.
47. A “Learning Management System” for e-learning.
D) is primarily used for internet access
48. Self-paced learning is when:
B) the trainees move slower than the class.
C) the trainees move quickly with some restrictions
49. A learning point is
A)a useful thing to start training with.
B)a piece of information required to be learned in order to meet a specific training objective.
C)A compilation of the learning objectives for a training program
D)One of the outputs of the developmental phase of the training model.
50. An icebreaker is a game or exercise that gets the trainees involved in meeting and talking
with others in the training session.