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In this assignment, which continues to build on last week’s assignment, you will create a mind map identifying the steps in the training process for a CRM program to help you understand the important role training plays in an organization. It further helps you understand the importance of training as you explore how training is designed, delivered, and measured for success.
Create a mind map for the CRM program you began working on in the Week 2 assignment.
Write a 875-word paper in which speculate on the following:
Note: When approaching Learning Team assignments, equal group work is required. Reference your Learning Team Charter for the details and guidance.
Click the Assignment Files tab to submit your assignment.