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Complete the Week Nine Knowledge Check
1.The level of expected performance for a given goal; a target that establishes a desired performance level, motivates performance, and serves as a benchmark against the performance being assessed is referred to as a(n)
2.Performance standards can be set with respect to which of the following?
3.Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as
4.Performance data is most commonly obtained from which of the following sources?
A.Oral reports, written reports, and personal observation
B.Customer reports, written reports, and personal observation
D.Self-reports, oral reports, and upper management
5.Which of the following is the third major step in the formal control
6.The use of rules, regulations, and authority to guide performance is referred to as
7.Market controls involve the use of
12.The increasing need for clan control is caused by
C.employees lack of interest in corporate decisions
8.Advances in information technology have created powerful
9.The Six Sigma approach is based on ____________ analyses that contribute to ____________.
13.Assessing your own companyâs planning, organizing, leading,and controlling efforts is the essential function of
10.Group maintenance behaviors are
focused on a concern for the accomplishment of the work
focused on the satisfaction of the work group
11.Leaders are agents of